Contact InnoGen IT Solutions

Talk to an MSP that plans and delivers

Get a pricing estimate, discuss your environment, or book an onboarding review. We respond quickly.

Send us a message

Tell us who you are, what you need, and your timeline.

We will review and reply with next steps and a call option.

Clear contact paths and service levels that match your plan.

Helpdesk and ticketing

Open a ticket by email or portal. Business Secure and Enterprise Pro receive faster SLAs and extended hours.

Security first

MFA, patching, and endpoint protection by default. We document and review controls on a set cadence.

Backups and recovery

Files and cloud suites backed up with periodic restore tests. Recovery plans included.

Onboarding and offboarding

Standardized checklists for accounts, devices, and access so changes are clean and auditable.

Fastest after hours

Business hours only

By appointment

Standard response

Mon to Fri, 9:00 AM to 6:00 PM ET

Quick answers for common MSP questions

How fast do you respond

We acknowledge tickets within the SLA of your plan. Enterprise Pro is 1 hour, Business Secure is 4 hours, Core Care is next business day.

Do you support after hours

Yes for Enterprise Pro. We can add extended coverage to other plans as an add on.

What is the onboarding timeline

Typical onboarding is 2 to 4 weeks. We document the environment, deploy agents, and align policies.

Minimums and term

Five user minimum. Twelve month agreement. Month to month is available for pilots after a scope review.